* The order cannot be canceled after it is delivered to the shipping company, and there is no specific period for delivering the order to the shipping company. Rather, this is due to the conditions of the store and its contract with shipping and delivery companies *
You can inquire about the shipping company receiving the order through the following WhatsApp number: Click here to go to the conversation
- Or through the order tracking link sent to your mobile phone registered in the order
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- Cancellation is requested via the following WhatsApp number: Click here to go to the conversation
- Mechanism for refunding amounts when canceling an order:
- If a cancellation is requested within 24 hours of creating the order, the amount will be refunded to the same payment method used by the customer and it takes from 2 to 14 working days.
- If the order is canceled after 24 hours of ordering, the amount will be refunded via PayPal only. The customer must have a PayPal account, and the store must be provided with the account name through customer service.
- If you choose international shipping outside Saudi Arabia via DHL, customs fees may be imposed on the shipment in the receiving country. If the recipient does not pay the customs fees upon delivery by the delivery representative, the shipment will return to the store and the store will not bear any financial consequences resulting from that. - This is not always necessary. The presence of customs duties and the estimation of customs duties is up to the customs authority in the customer’s country -
