Shipping and delivery are done through shipping companies registered in the Kingdom of Saudi Arabia:
DHL EXPRESS The order is usually delivered within 3-7 working days
Aramex and the order is usually delivered within 4-8 business days
SMSA Company, the order is usually delivered within 3-6 working days
Subul Company, the order is usually delivered within 6-9 working days
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The store is not responsible for the loss of the shipment, and the customer contacts the shipping company to track the shipment and request compensation from the shipping company
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- The expected period for delivering the order is not binding, and Zad Group Store will not bear any consequences resulting from the shipment being delayed beyond the expected period
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- Zad Group Store is not responsible for failure to deliver the shipment to the address registered in the customer’s order, and the customer must follow the shipping company to deliver the shipment or go to the shipping company’s address or the shipping company’s office to receive the order.
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- Zad Group Store does not bear responsibility for the shipping company’s failure to communicate with the customer, or the customer’s failure to respond to the shipping company’s representative
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- If you choose international shipping outside Saudi Arabia via DHL , customs fees may be imposed on the shipment in the receiving country. If the recipient does not pay the customs fees upon delivery by the delivery representative, the shipment will return to the store and the store will not bear any financial consequences resulting from that. - This is not always necessary. The presence of customs duties and the estimation of customs duties is up to the customs authority in the customer’s country -
